DOCUMENTATION

How can we help?

Everything you need to get Qevya working for your business — simple guides, no technical knowledge required.

GETTING STARTED

New to Qevya? Follow these steps in order and you'll be up and running in minutes.

Create your account

Connect your first channel

Link your WhatsApp Business number or Instagram — takes under 2 minutes.

Tell Qevya about your business

Answer a few plain-language questions so Qevya knows how to respond on your behalf.

Watch your first message get handled

Ask a friend to send a test message and see Qevya respond, extract, and organize it in real time.

CHANNELS

Each channel takes under 2 minutes to connect. Your clients keep messaging the same accounts they already know.

WhatsApp Business

Phone number verification

Instagram Business

Connect via Instagram login

Facebook Messenger

Connect via Facebook login

Phone number verification

Viber

Phone number verification

Connect via Google (send only)

USING QEVYA

Everything that happens after you connect your first channel.

Dashboard overview

Your dashboard shows today's messages, active orders, pending invoices, and revenue — updated in real time. The Morning Briefing at the top summarises everything Qevya handled while you were away.

Managing orders

Every order Qevya extracts from a conversation appears in Orders. You can mark orders as confirmed, in progress, or complete — and Qevya will notify the client automatically.

Sending invoices

Qevya can generate a draft invoice from any confirmed order. Review it in Invoices, adjust the amount or description if needed, then send it directly to your client.

Client profiles

Every client who messages you gets a profile automatically. You can see their full conversation history, all orders, and any invoices — all in one place under Clients.

COMMON QUESTIONS

Quick answers to what most users ask in their first week.

The most common reason is that the channel connection needs to be re-verified. Go to Settings → Channels and check that your connected channel shows a green status. If it shows disconnected, tap Reconnect and follow the steps again.

Go to Settings → Business voice and select your preferred communication tone — warm with emojis, professional, casual, or formal. Changes take effect immediately on all future replies.

Yes. You can reply directly from your WhatsApp or Instagram app at any time. Manual replies sync back to your Qevya dashboard automatically and Qevya learns from every manual response you make.

It means Qevya received a message it wasn't confident enough to reply to on your behalf. It has sent a polite holding reply to the client and is waiting for your input. Open the conversation in your dashboard to review it and decide how to respond.

Go to Settings → Business profile and update your price range field. Qevya will use the updated pricing in all future conversations immediately. You can update this as often as needed.

Still need help?

Our team is one message away. We usually respond within a few hours.

Built for your business

DOCUMENTATION

How can we help?

Your clients deserve a business that’s always ready.